Pratibha Shetty
About Pratibha Shetty
Pratibha Shetty serves as the Head of Customer Success at Mudrex, bringing over a decade of experience in customer service and operations. She has previously held managerial roles at PaySense, eBay, BYJU'S, and Capita, and has studied Business Administration and Management at Mumbai University and the General Management Program at the Indian School of Business.
Work at Mudrex
Pratibha Shetty serves as the Head of Customer Success at Mudrex, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that clients receive optimal support. Her leadership is directed towards building effective customer service strategies that align with the company's goals. Based in Bengaluru, Karnataka, she has been instrumental in fostering a customer-centric culture within the organization.
Education and Expertise
Pratibha Shetty holds a Master's degree in Business Administration and Management from Mumbai University. Additionally, she completed the General Management Program (GMP) at the Indian School of Business. Her educational background provides her with a solid foundation in business principles, which she applies in her professional roles, particularly in customer service and operations.
Background in Customer Service
With over a decade of experience in customer service and operations, Pratibha has developed a strong expertise in implementing effective operational processes. Her career includes significant roles at various organizations, where she focused on enhancing customer experiences and operational efficiency. She has a proven track record of building and leading teams that excel in problem-solving.
Previous Work Experience
Before joining Mudrex, Pratibha held several positions in notable companies. She worked at PaySense as a Manager of Customer Service from 2016 to 2019, and prior to that, she was a Risk Specialist at eBay from 2013 to 2016. Additionally, she served as a Fintech Operations Manager at BYJU'S for eight months in 2019 and as a Senior Insurance Executive at Capita from 2009 to 2013. These roles contributed to her extensive knowledge in customer service and operations.
Professional Interests
Pratibha Shetty is interested in collaborating with companies that address unique and challenging problem statements. Her focus on customer success drives her to seek innovative solutions that enhance client satisfaction and operational effectiveness. This interest aligns with her extensive background in customer service and her commitment to continuous improvement in her field.