Denford Zana
About Denford Zana
Denford Zana is a digital support professional with experience in customer service and tutoring. He has worked at Bibo Global Opportunity as an English Tutor since 2018 and has been with Mukuru in various roles since 2019.
Work at Mukuru
Denford Zana has been employed at Mukuru since 2019, where he currently serves as a Digital Support professional. His role involves managing customer feedback and ratings on the Mukuru App through the Google Play Console. He also monitors and responds to customer interactions on Mukuru's social media platforms, including Instagram and Twitter. Prior to his current position, he worked as a Customer Support Consultant at Mukuru for one year, from 2019 to 2020, in Cape Town, Western Cape, South Africa.
Current Role at Bibo Global Opportunity
Denford Zana has been working as an English Tutor at Bibo Global Opportunity since 2018. He has spent six years in South Korea, where he provides English language instruction to students. His experience in this role complements his skills in customer support and digital communication.
Customer Support Expertise
In his current role at Mukuru, Denford Zana manages customer queries across various digital channels, including WhatsApp and Facebook. He ensures accurate data capture and detail verification in customer interactions, which is essential for maintaining high standards of customer service. His ability to handle customer feedback effectively contributes to the overall user experience on the Mukuru platform.
Social Media Management Skills
Denford Zana is responsible for monitoring and responding to customer interactions on Mukuru's social media channels. His engagement on platforms such as Instagram and Twitter helps address customer concerns and fosters community interaction. This role requires a keen understanding of digital communication strategies and customer relationship management.