Kudzanai Wilma Farirayi
About Kudzanai Wilma Farirayi
Kudzanai Wilma Farirayi is a Contact Center Team Leader at Mukuru, where she has worked since 2019. She has a background in customer service and administration, with previous roles at Multichoice and Solid Corporation Pty Ltd, and holds a Bachelor of Business Administration from Imm Graduate School.
Work at Mukuru
Kudzanai Wilma Farirayi has been employed at Mukuru since 2019. She currently holds the position of Contact Center Team Leader, where she has worked for five years in Cape Town, Western Cape, South Africa. Prior to this role, she served as a Digital Support Specialist for nine months and as a Call Center Support Representative for one year. Her experience at Mukuru has contributed to her expertise in customer service and digital support within the financial services industry.
Previous Employment Experience
Before joining Mukuru, Kudzanai worked at Multichoice as a Senior Customer Service Representative from 2013 to 2016 in Randburg, Gauteng, South Africa. She also held the position of Administrator at Solid Corporation Pty Ltd from 2011 to 2013 in Harare, Mashonaland East, Zimbabwe. These roles provided her with a solid foundation in customer service and administrative functions.
Education and Expertise
Kudzanai studied at Imm Graduate School, where she pursued a Bachelor of Business Administration with a focus on Marketing and Management. She completed her degree from 2016 to 2019. This educational background has equipped her with essential skills in business administration and marketing strategies, enhancing her professional capabilities in her current role.
Career Timeline
Kudzanai's career spans several years and various roles. She began her professional journey as an Administrator at Solid Corporation Pty Ltd from 2011 to 2013. Following this, she worked at Multichoice from 2013 to 2016. After a brief period, she joined Mukuru in 2018 as a Call Center Support Representative, later becoming a Digital Support Specialist. She has been in her current role as Contact Center Team Leader since 2019.