Lawrence Kayamba, Cams
About Lawrence Kayamba, Cams
Lawrence Kayamba is a Fraud Investigations Officer at Mukuru, where he has worked since 2021. He has held various roles at Mukuru since 2012 and previously worked as a Marketing Officer at NASFAM in Malawi.
Work at Mukuru
Lawrence Kayamba has held multiple positions at Mukuru, demonstrating a progressive career trajectory within the company. He began as a Call Centre Sales Consultant in 2012, working for four months in Cape Town, South Africa. Following this role, he served as an Agent Supervisor from 2013 to 2018, where he spent five years overseeing agent operations. In 2018, he advanced to the position of Lead Agent Supervisor, a role he held for one year. From 2019 to 2021, he worked as the Lead KYC Supervisor, focusing on Know Your Customer processes. Since 2021, he has been employed as a Fraud Investigations Officer, where he continues to contribute to Mukuru's operations in Cape Town.
Education and Expertise
Lawrence Kayamba possesses expertise in fraud investigations and customer service operations. His experience at Mukuru, particularly in supervisory roles, has equipped him with skills in managing teams and overseeing compliance processes. His background in marketing, gained during his tenure as a Marketing Officer at NASFAM, further enhances his understanding of customer engagement and operational efficiency.
Background
Before joining Mukuru, Lawrence Kayamba worked at NASFAM as a Marketing Officer from 2010 to 2012 in Nkhotakota, Malawi. This role provided him with foundational experience in marketing strategies and customer relations. His transition to Mukuru marked a shift towards operational roles, where he has since developed a comprehensive understanding of the financial services sector.
Achievements
Throughout his career at Mukuru, Lawrence Kayamba has progressed through various roles, reflecting his adaptability and commitment to the organization. His work in fraud investigations is critical in safeguarding the company's operations and enhancing customer trust. His leadership in KYC processes has also contributed to Mukuru's compliance with regulatory standards.