Luvhengo Mudau
About Luvhengo Mudau
Luvhengo Mudau serves as a Sales and Digital Support professional at Mukuru, where he manages customer FICA documentation and ensures its accuracy. He has prior experience in customer service roles at Fidelity Security Services and Merchants, and he holds a degree from Tshwane University of Technology.
Work at Mukuru
Luvhengo Mudau has been employed at Mukuru as a Sales and Digital Support specialist since 2017. In this role, he is responsible for the manual upload of customer FICA documents on the ICFX platform. His duties include verifying new and existing customers' FICA documentation to ensure accuracy in the process. Additionally, he engages in merging customer multiple accounts on the ICFX system, contributing to the overall efficiency of customer account management.
Previous Experience
Before joining Mukuru, Luvhengo Mudau worked as a Call Centre Consultant at Fidelity Security Services from 2012 to 2014, where he gained experience in customer service. He then worked for 5 months at Merchants in 2014 in a similar role. Throughout his career, he has developed skills in managing and resolving customer complaints through various communication channels, including telephonic interactions, emails, and Zendesk.
Education and Expertise
Luvhengo Mudau studied at Tshwane University of Technology from 2009 to 2011. His educational background has equipped him with the necessary skills to perform effectively in customer service and support roles. His expertise includes handling FICA documentation and liaising with regulatory bodies such as Home Affairs and the AML Officer as part of his job responsibilities.
Customer Service Skills
Luvhengo Mudau possesses strong customer service skills, developed through his extensive experience in call center environments. He is adept at managing customer complaints and ensuring customer satisfaction through effective communication. His ability to engage with customers across multiple channels has been a significant aspect of his professional development.