Samantha Chiwara
About Samantha Chiwara
Samantha Chiwara is an Agent Support Supervisor with extensive experience in customer service and quality control. She has worked at Mukuru since 2016 and previously held positions at Fidelity Printers & Refiners and Mukuru's call center.
Work at Mukuru
Samantha Chiwara has been employed at Mukuru since 2016. She currently holds the position of Agent Support Supervisor, a role she has maintained for eight years. Prior to this position, she worked at Mukuru as a Call Center Customer Service Representative from 2012 to 2015, where she gained valuable experience in customer interaction and support.
Previous Employment at Fidelity Printers & Refiners
Before joining Mukuru, Samantha Chiwara worked at Fidelity Printers & Refiners P/L as a Quality Control Clerk from 2005 to 2010. During her five years in this role, she was responsible for ensuring the quality standards of products, which contributed to the overall operational efficiency of the company.
Career Progression
Samantha Chiwara's career has shown a clear trajectory of growth and development in customer service and support roles. Starting as a Quality Control Clerk, she transitioned to a customer-facing role at Mukuru, where she advanced from a Call Center Customer Service Representative to an Agent Support Supervisor.
Experience in Customer Service
With over a decade of experience in customer service, Samantha Chiwara has developed strong skills in managing customer inquiries and providing support. Her roles at both Mukuru and Fidelity Printers & Refiners have equipped her with the expertise needed to handle various customer service challenges effectively.