Erik Flowers
About Erik Flowers
Erik Flowers is a Principal Product and Service Designer known for his impactful service blueprint at Intuit, which significantly enhanced customer experience and operational efficiency.
Principal Product and Service Designer
Erik Flowers serves as the Principal Product and Service Designer. In this role, he is responsible for leading the design and development of products and services with a focus on enhancing user experience. Erik brings a wealth of knowledge and practical expertise in creating efficient, user-centric designs that meet both business objectives and customer needs.
Service Blueprint at Intuit
At Intuit, Erik Flowers created a comprehensive service blueprint that significantly impacted the company's operations. This blueprint enabled a cross-functional team to reduce support hours while simultaneously enhancing the overall customer experience. The blueprint provided a clear, structured approach for improving service delivery and outcomes, making a notable difference in operational efficiency and customer satisfaction.
Implementing Mural for Service Design
Erik Flowers described the implementation of Mural for service design as a transformative experience. He articulated that transitioning to Mural turned the previously 'impossible to possible' and resulted in an 'infinite increase in productivity'. This indicates that the tool profoundly improved collaboration, design processes, and productivity within the team, highlighting its impact on their work.