Asha P.
About Asha P.
Asha P. is a Customer and Sales Support professional with extensive experience in managing automotive customer accounts and leading support teams. She holds a Bachelor of Engineering in Electrical and Electronics Engineering and an MBA in Operations Management.
Work at Murata
Currently, Asha P. serves as Customer and Sales Support at Murata, a role she has held since 2021 in Bengaluru, Karnataka, India. In this position, she leads the Customer and Sales Support team, focusing on achieving common goals. Asha manages major automotive customer accounts, ensuring effective communication and support. She coordinates with factories to ensure timely delivery and resolves related issues, contributing to the overall efficiency of the sales process.
Previous Experience at Strategi Automation Solutions Pvt. Ltd.
Asha P. worked at Strategi Automation Solutions Pvt. Ltd. as a Senior Engineer in Customer Support from 2013 to 2021. During her eight years in this role, she was instrumental in implementing customer satisfaction initiatives that significantly reduced customer problems. Her experience in this position equipped her with the skills necessary to manage complex customer accounts effectively.
Experience at Enpro Hitech Distributors Pvt. Ltd.
Before her tenure at Strategi Automation Solutions, Asha P. worked as a Sales Coordinator at Enpro Hitech Distributors Pvt. Ltd. for five months in 2012. In this role, she successfully coordinated with global teams to address pricing and related queries, enhancing her understanding of sales processes and customer relations.
Education and Expertise
Asha P. holds a Bachelor of Engineering (BE) in Electrical and Electronics Engineering from Ramaiah Institute of Technology, where she studied from 2008 to 2012. She furthered her education by obtaining a Master of Business Administration (MBA) in Operations Management and Supervision from Sikkim Manipal University through distance education, completing her studies from 2014 to 2016. This educational background provides her with a strong foundation in both technical and management skills.
Key Contributions to Customer Satisfaction
Throughout her career, Asha P. has played a key role in enhancing customer satisfaction. She has successfully implemented initiatives that have drastically reduced customer problems. Her ability to manage major automotive customer accounts, including those of Continental, Visteon, and Marelli Group, demonstrates her commitment to maintaining high standards of customer service and support.