Jocelyn Lau
About Jocelyn Lau
Jocelyn Lau is a Customer Service Specialist with extensive experience in customer service roles across various companies in Singapore. She holds a Bachelor's degree in Public Relations from Universiti Tunku Abdul Rahman (UTAR).
Current Role at Murata
Jocelyn Lau serves as a Customer Service Specialist at Murata, a position she has held since 2021. In this role, she is responsible for managing customer inquiries and ensuring satisfaction with Murata's products and services. Her experience in customer service allows her to effectively address client needs and contribute to the company's reputation for quality support.
Previous Experience in Customer Service
Before joining Murata, Jocelyn Lau worked at ECO SPECIAL WASTE MANAGEMENT PTE LTD as a Customer Service Executive from 2019 to 2021. Her responsibilities included handling customer communications and resolving issues. Prior to this, she spent two years at NSL Oilchem Waste Management Pte Ltd in a similar role, where she developed her skills in customer relations and service management.
Operations Planning Experience
Jocelyn Lau also has experience in operations planning, having worked at NSL Oilchem Waste Management Pte Ltd from 2017 to 2018. In this role, she focused on coordinating operational activities and supporting the overall efficiency of the organization. This experience provided her with a broader understanding of the operational aspects of customer service.
Education and Expertise
Jocelyn Lau earned her Bachelor's degree in Public Relations from Universiti Tunku Abdul Rahman (UTAR). Her education has equipped her with essential communication skills and knowledge in managing public perceptions, which are valuable in her customer service roles.
Career Development at UOB
Jocelyn Lau briefly worked as an Account Officer at United Overseas Bank Limited (UOB) from 2018 to 2019. This role involved managing client accounts and providing financial services, further enhancing her customer service and account management skills.