Minna Degerstedt
About Minna Degerstedt
Minna Degerstedt is an experienced operator and the Head of Customer Service at Collico-LogXellence in Finland since 2022. With a strong background in sales, marketing, and service, she has held various roles in notable companies, including Murata and TomTom, and is recognized for her commitment to improving processes and supporting employee growth.
Current Role at Collico-LogXellence
Minna Degerstedt serves as the Head of Customer Service at Collico-LogXellence in Finland. She has held this position since 2022, contributing to the company's customer service strategies and operations for two years. Her role involves overseeing customer interactions and ensuring high standards of service delivery.
Previous Experience at Murata
Minna Degerstedt worked at Murata as an Operator from 2018 to 2022. During her four years at the company, she gained valuable experience in operational processes and contributed to the efficiency of the manufacturing environment. Her tenure at Murata equipped her with skills relevant to her current role in customer service.
Background in Sales and Marketing
Minna has a strong background in sales, marketing, and service. She has focused on improving processes and generating revenue throughout her career. Her experience includes roles at TomTom, where she worked as a Sales Channel Manager and Manager Consumer Market from 2005 to 2011. This foundation has enhanced her operational capabilities.
Education and Training
Minna Degerstedt studied at Helsingin Ammattikorkeakoulu Stadia, where she specialized in Marketing and achieved the Merkonomi qualification from 1981 to 1983. Her educational background has supported her professional development in customer service and operational management.
Expertise in Customer Service and CRM
Minna possesses extensive expertise in customer service and CRM. She has experience in training SAP modules, including CRM, sales orders, and service requests. Her commitment to coaching and supporting employee growth is evident in her approach to managing customer relationships and improving service processes.