Dalia Matar
About Dalia Matar
Dalia Matar is an ERP Domain Manager with extensive experience in CRM systems, currently working at Murex since 2017. She has previously held positions at Avs Consulting and Cisco, and possesses skills in change management and training.
Work at Murex
Dalia Matar has been serving as the ERP Domain Manager at Murex since 2017. In this role, she oversees various aspects of enterprise resource planning, ensuring that systems align with business objectives. Her tenure at Murex spans seven years, during which she has contributed to the enhancement of ERP processes and systems within the organization.
Previous Experience in Consulting
Prior to her current role, Dalia Matar worked at Avs Consulting as a CRM Consultant on Salesforce.com from 2008 to 2010. During her two years there, she focused on implementing CRM solutions and enhancing client engagement strategies. Additionally, she held a position at Linfra in 2008, where she was involved in Business Planning and Development for two months.
Internship at Cisco
Dalia Matar completed a two-month internship at Cisco in 2007, located in San Jose, California. This early experience provided her with insights into the technology sector and contributed to her professional development in the field.
Skills in Change Management and Training
Dalia Matar possesses skills in change management, which involve guiding organizations through transitions in processes or systems. She is also experienced in conducting training sessions for both end users and administrators, ensuring that stakeholders are equipped to utilize new systems effectively.
Expertise in CRM Systems
Dalia Matar has expertise in implementing CRM systems, specifically Salesforce.com and PeopleSoft CRM. She is adept at conducting workshops for CRM functional analysis, focusing on aligning user needs with business requirements to optimize system performance and user satisfaction.