Elie Abou Nader
About Elie Abou Nader
Elie Abou Nader is a Senior Technical Analyst in Operations at Murex, where he leads shifts and provides critical support to clients. With a background in technical support and a degree in Computer Engineering, he specializes in training, client implementation, and performance testing.
Work at Murex
Elie Abou Nader has been employed at Murex as a Senior Technical Analyst in Operations since 2016. In this role, he leads shifts during both business and out-of-business hours to ensure quality service from junior team members. He provides out-of-office hours support to Murex clients, addressing critical production incidents during night shifts, weekends, and holidays. His responsibilities also include handling client implementation and upgrade projects, offering technical support to ensure successful delivery.
Previous Experience at Sodetel
Before joining Murex, Elie Abou Nader worked at Sodetel as an Assistant Team Leader in Technical Support from 2009 to 2015. During his six years in this role, he gained valuable experience in technical support and team leadership while based in Jal El Dib. This position contributed to his expertise in managing technical issues and supporting clients effectively.
Education and Expertise
Elie Abou Nader studied at College Val Pere Jacques, where he completed his General Science studies from 1994 to 2009. He later attended Notre Dame University - Louaize (NDU), earning a Bachelor’s Degree in Computer & Computer Engineering from 2010 to 2016. His educational background provides a strong foundation for his technical expertise in the field.
Training and Coaching
In his current role at Murex, Elie Abou Nader is responsible for training and coaching newcomers on high-level technical expertise across all MX.3 modules. His role involves conducting performance debugging and regression testing for these modules, ensuring that new team members are well-equipped to handle technical challenges.
Technical Consultancy and Support
Elie Abou Nader provides MX.3 Architecture consultancy by analyzing and diagnosing issues for end users and external clients. He improves product operability by reporting issues detected locally or raised by clients. His focus on performance debugging and regression testing enhances the overall functionality of the MX.3 modules.