Elie El Khoury
About Elie El Khoury
Elie El Khoury is a Senior Software Support Specialist at Murex, where he has worked since 2012, specializing in technical support for the Murex platform. He holds an Engineer's Degree in Telecommunications Engineering from Universite Saint-Joseph and has experience in incident management and service quality improvement.
Work at Murex
Elie El Khoury has been employed at Murex since 2012, serving as a Senior Software Support Specialist. In this role, he specializes in providing technical support for the Murex platform, addressing both internal and external client needs. His responsibilities include analyzing and managing incidents to ensure compliance with Service Level Agreements (SLAs). Over his 12 years at Murex, he has developed a strong understanding of the platform and its operational requirements.
Education and Expertise
Elie El Khoury earned his Engineer's Degree in Telecommunications Engineering from Universite Saint-Joseph (ESIB), where he studied from 2007 to 2012. His academic background provides a solid foundation for his technical skills and expertise in software support. This educational experience complements his professional role at Murex, where he applies his knowledge to enhance service quality and platform performance.
Background
Before joining Murex, Elie El Khoury completed a three-month internship at EIA-FR in Switzerland in 2011. This early experience in the field contributed to his professional development and understanding of software support processes. His career trajectory reflects a commitment to the technology sector, particularly in telecommunications and software support.
Achievements
Elie El Khoury has established a strong track record in his role at Murex, particularly in analyzing and managing incidents effectively. He proactively identifies root causes of recurring issues, which contributes to enhanced service quality and improved platform performance. His focus on adherence to SLAs demonstrates his commitment to maintaining high standards in software support.