Matthew Stafford
About Matthew Stafford
Matthew Stafford is a Customer Quality Service Leader at MUSIC Tribe, where he has worked since 2020. He has extensive experience in technical support and customer service, having held various roles in the industry since 2005.
Work at MUSIC Tribe
Matthew Stafford has been serving as the Customer Quality Service Leader at MUSIC Tribe since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring high-quality service delivery. Prior to this position, he worked at MUSIC Tribe as the Manager of Customer Assistance and Response (CARE) from 2013 to 2020. During his tenure, he contributed to improving customer service processes and team performance.
Education and Expertise
Matthew Stafford studied at Worcester Technical College, where he gained foundational skills relevant to his career in customer service and technical support. He also attended Hanley Castle High School, which provided him with early educational experiences that contributed to his professional development.
Background
Matthew Stafford has a diverse background in technical support and customer service. He began his career as a Technical Support Supervisor at Evesham Technology from 2005 to 2007. Following this role, he worked as a Technical Support Manager at Vigo Software Ltd from 2007 to 2013, where he managed support teams and improved service delivery.
Professional Experience
Matthew Stafford has accumulated significant experience in customer service and technical support over the years. He worked for two years at Evesham Technology, followed by six years at Vigo Software Ltd. His roles have involved leading teams, managing customer interactions, and ensuring quality service across various organizations.