Nicolas Jones
About Nicolas Jones
Nicolas Jones is a Senior Technical Support Specialist at MUSIC Tribe, where he has worked since 2017. He has extensive experience in troubleshooting musical equipment and has a background in customer service and music education.
Work at MUSIC Tribe
Nicolas Jones has been employed at MUSIC Tribe as a Senior Technical Support Specialist since 2017. In this role, he is based in Kidderminster, Hereford and Worcester, United Kingdom. His responsibilities include troubleshooting customer issues with various musical equipment, demonstrating his expertise in technical support within the music industry.
Previous Employment Experience
Before joining MUSIC Tribe, Nicolas worked as an Installation Engineer at Sky for six months in Birmingham from 2016 to 2017. He also held positions in retail, including a Sales Advisor role at GAME Digital plc from 2015 to 2016 and an Advanced Level Sales Advisor position at BURTON MENSWEAR LONDON from 2010 to 2016. These roles contributed to his extensive experience in customer service.
Education and Expertise
Nicolas Jones studied at The University of Wolverhampton, where he earned a Bachelor of Arts (B.A.) Hons in Music Technology and Popular Music from 2009 to 2012. He furthered his education by completing a Postgraduate Certificate in Education (PGCE) in Further Education from 2013 to 2014. His academic background supports his technical skills and teaching experience.
Technical Skills and Training
Nicolas has developed a range of technical skills, particularly in troubleshooting and customer service. He has experience with digital audio workstations (DAWs), MIDI controllers, and digital signal processing (DSP) systems. He is currently undertaking the Wwise 101 course to enhance his knowledge of audio implementation engines and adaptive audio in gaming.
Teaching Experience
Nicolas has worked as a music lecturer for two years, teaching performance and production classes on BTEC Music Technology and Media courses. This experience has allowed him to enhance his classroom management and teaching techniques, contributing to his overall expertise in the music and education sectors.