Amy J. Walters
About Amy J. Walters
Amy J. Walters is a Remote Underwriting Process Support Specialist at Mutual of Omaha, where she has worked since 2017. She has extensive experience in customer service and sales operations, having held various roles in the healthcare and insurance industries over the past two decades.
Work at Mutual of Omaha
Amy J. Walters has been employed at Mutual of Omaha as a Remote Underwriting Process Support Specialist since 2017. In this role, she specializes in relationship management for both internal and external customers within the insurance industry. Her responsibilities include providing research and information to effectively analyze and resolve underwriting-related problems. Additionally, she actively contributes to process improvements in underwriting operations, enhancing the efficiency and effectiveness of the underwriting process.
Previous Employment Experience
Prior to her current role, Amy J. Walters held several positions in various organizations. She worked at The Nebraska Medical Center as a Customer Service Representative for ten years, from 2003 to 2013, in Omaha, NE. Following that, she served as a Sales Operations Representative at XO Group Inc. for one year in 2013. She also briefly worked as a Scheduler at Encounter Telepsychiatry in 2013. From 2015 to 2017, she was a Sales Assistant/Project Coordinator at Pella Windows and Doors of Omaha and Lincoln. Additionally, she worked as a Clinic Coordinator at Signature Performance, Inc. from 2010 to 2012.
Education and Expertise
Amy J. Walters possesses expertise in underwriting processes and relationship management, particularly in the insurance sector. Her background includes extensive experience in customer service and operations, which supports her current role in underwriting. She applies her skills to improve processes and enhance customer interactions, demonstrating a commitment to effective service delivery.
Background
Amy J. Walters has a diverse professional background that spans over a decade in customer service and operations roles. She has worked in various capacities across multiple organizations, primarily in the Omaha, NE area, before relocating to the Portland, Oregon area for her current position. Her career reflects a steady progression through roles that emphasize customer relations and operational support.