Chelsea S.
About Chelsea S.
Chelsea S. is a Service Specialist at Mutual of Omaha, where she has worked since 2022. She holds a Bachelor of Arts in Integrated Strategic Communication from the University of Kentucky and has experience in onboarding, training, and agile methodologies.
Work at Mutual of Omaha
Chelsea S. has been employed as a Service Specialist at Mutual of Omaha since 2022. In this role, she focuses on onboarding and training new team members, ensuring their smooth integration into the company. Chelsea utilizes her expertise in various tools and methodologies to enhance team performance and collaboration.
Education and Expertise
Chelsea S. earned a Bachelor of Arts degree in Integrated Strategic Communication from the University of Kentucky, where she studied from 2013 to 2017. Her education has equipped her with skills in communication and strategic planning, which she applies in her professional roles. She has demonstrated expertise in tools such as Content Navigator, TeleTracking, GSAP, Verint, Calabrio, and 1View.
Background
Prior to her current position, Chelsea S. worked as an Agent at Allstate from 2021 to 2022, where she operated remotely. She also has experience as a City Mail Carrier at the United States Postal Service, a position she held for six months in 2019 to 2020. These roles have contributed to her understanding of customer service and operational processes.
Skills in Process Improvement
Chelsea S. specializes in process improvement and conflict resolution within cross-functional teams. She employs agile methodologies to enhance team velocity and address obstacles in project workflows. Additionally, she facilitates various meetings, including Daily Scrum, Sprint Planning, Sprint Demo, and Retrospective, to promote effective communication and collaboration.
Leadership Style
Chelsea S. demonstrates a servant leadership style, which focuses on supporting team dynamics and fostering collaboration among team members. This approach helps create an inclusive environment where team members feel valued and empowered to contribute to their projects.