Conrad C
About Conrad C
Conrad C is an experienced Appeals Team Leader currently working at Mutual of Omaha, with a background in disability management and customer service spanning over two decades. He has held various roles at Unum and has contributed to non-profit initiatives while also pursuing advanced education in economics and health care management.
Current Role at Mutual of Omaha
Conrad C serves as the Appeals Team Leader at Mutual of Omaha since 2020. In this role, he oversees the appeals process, ensuring compliance with company policies and regulations. His experience in disability management and claims processing contributes to his effectiveness in this position. Prior to this role, he worked as a Team Leader at Mutual of Omaha from 2018 to 2020.
Experience at Unum
Conrad C has a long tenure at Unum, where he has held multiple positions since 2011. He currently works as a Short Term Disability Manager in the Behavioral Health Unit, a role he has occupied since 2015. Additionally, he has served as a Disability Management Specialist and Lead Disability Specialist, accumulating a total of 13 years of experience in various capacities within the organization.
Educational Background
Conrad C studied at The University of Tennessee at Chattanooga, where he earned a Bachelor of Science in Economics over a span of 17 years, from 1989 to 2006. He also holds a Master's degree in Health Care Administration from the University of Phoenix. His educational background supports his roles in health care and disability management.
Professional Development and Certifications
Conrad C has completed training in Continuous Improvement Lean Six Sigma and Project Management using Iterative Methodology. He holds a Mentor Certification and has received training in empathy, conflict management, and feedback skills. These qualifications enhance his ability to lead teams and manage complex cases effectively.
Community Involvement
Conrad C served as a Non-Profit Board Member for the Creative Arts Guild from 2008 to 2014. In this capacity, he supported arts programs for children at OLPH. He also facilitates the Paying It Forward workshop, which focuses on helping students develop workforce skills from an employer's perspective.