Daniel Henson
About Daniel Henson
Daniel Henson is an IS Service Desk Analyst 1 at Mutual of Omaha, where he has worked since 2018. He has a strong background in technical support and system administration, complemented by multiple degrees in computer and information systems.
Work at Mutual of Omaha
Daniel Henson has been employed at Mutual of Omaha as an IS Service Desk Analyst 1 since 2018. In this role, he is responsible for providing technical support and assistance to clients, ensuring effective communication and a strong customer focus. His work involves determining, planning, acquiring, and implementing systems to track client information. Henson's diligent work ethic and willingness to learn contribute to his professional capabilities within the organization.
Previous Experience in Technical Support
Before joining Mutual of Omaha, Daniel Henson worked at West Corporation as an Enterprise Technical Support Specialist from 2017 to 2018. His experience also includes a position at Sprint as a Technical Consultant from 2014 to 2017 and at U.S. Cellular as a Service Technician from 2006 to 2014. These roles provided him with a strong foundation in technical support, troubleshooting, and customer service.
Education and Expertise
Daniel Henson has a diverse educational background. He studied at ITT Tech, where he earned an Associate of Applied Science (AAS) in Computer and Electronics Engineering Technology from 2003 to 2005. He further pursued his education at Bellevue University, achieving multiple Bachelor's degrees in Network and System Administration, Computer and Information Systems, and Cybersecurity between 2016 and 2021. This extensive education supports his expertise in installing, configuring, modifying, and troubleshooting operating systems and software.
Background in Network and System Administration
Daniel Henson's background includes significant training in Network and System Administration. He studied this field at Omaha South High School from 1988 to 1992, which laid the groundwork for his technical career. His ongoing education in this area at Bellevue University has further enhanced his skills and knowledge, enabling him to effectively address technical challenges in his professional roles.