Emilio Martinez
About Emilio Martinez
Emilio Martinez is a Customer Care Analyst II at Mutual of Omaha, where he has worked since 2022. He has extensive experience in customer service and management roles across various companies, including ACE Cash Express and Prairie Flower Casino.
Current Role at Mutual of Omaha
Emilio Martinez currently serves as a Customer Care Analyst II at Mutual of Omaha. He has held this position since 2022, contributing to customer service operations in Omaha, Nebraska. In this role, he focuses on enhancing customer experiences and resolving inquiries effectively.
Previous Experience at Mutual of Omaha
Emilio Martinez previously worked at Mutual of Omaha as a Customer Care Analyst I from 2020 to 2022. During his two years in this role, he developed skills in customer support and service delivery, addressing client needs and improving satisfaction.
Career History in Financial Services
Emilio has extensive experience in the financial services sector. He worked at ACE Cash Express in various roles, including Center Manager and Training Manager, from 2012 to 2015. He also served as a Floating Manager for a brief period in 2011-2012. His responsibilities included managing operations and training staff.
Experience in Casino Operations
Emilio Martinez has worked in casino operations, notably at Prairie Flower Casino. He held positions such as Main Banker and Lead Cage Cashier between 2018 and 2019. His roles involved managing cash handling processes and ensuring compliance with operational standards.
Early Career in Food Service
Emilio began his career in the food service industry, serving as an Assistant General Manager at Burger King Corporation from 2004 to 2009. In this role, he was responsible for overseeing daily operations and managing staff to deliver quality service.