Ernie Thackray
About Ernie Thackray
Ernie Thackray is a Business Systems Manager with extensive experience in systems analysis and transformation in the insurance sector. He has held key positions at Mutual of Omaha, Lincoln Financial Group, and CSG Systems, contributing to significant advancements in technology and operations.
Work at Mutual of Omaha
Ernie Thackray currently serves as Business Systems Manager at Mutual of Omaha, a position he has held since 2018. In this role, he focuses on defining and building a resilient hybrid environment to future-proof sales center operations. Prior to this, he worked as Manager of Business Systems Analysis from 2005 to 2012, where he contributed to the transformation of contact center systems support and workforce management. Additionally, he served as Contact Center Technology Advisor for 11 months in 2017-2018, further enhancing his expertise in technology solutions for customer service.
Previous Experience at Lincoln Financial Group
Before joining Mutual of Omaha, Ernie Thackray worked at Lincoln Financial Group as Director of Business Systems Analysis from 2012 to 2017. During his five years in this role, he was responsible for overseeing business systems and analysis, contributing to the company's operational efficiency and strategic initiatives in Omaha.
Career at CSG Systems
Ernie Thackray began his career at CSG Systems, where he worked as a Business Systems Analyst from 1998 to 2005. Over the course of seven years, he developed skills in systems analysis and contributed to various projects that supported the company's business objectives.
Education and Expertise
Ernie Thackray studied at the University of Nebraska at Omaha, where he earned a Bachelor of General Studies (BGS) with a focus on Management Information Systems (MIS). His educational background has equipped him with the knowledge and skills necessary to excel in business systems management and analysis.
Achievements in Technology Transformation
Throughout his career, Ernie Thackray has led significant technology transformations. Notably, he played a key role in moving the Direct Sales Center to the cloud, utilizing artificial intelligence and machine learning to enhance direct-to-consumer insurance sales. He also led the transition of contact center systems support to a nationwide remote model, improving operational efficiency and service delivery.