Keith Moore, Psm I
About Keith Moore, Psm I
Keith Moore is a Business Systems Consultant II specializing in Quality Assurance and Test Support at Mutual of Omaha, where he has worked since 2019. He has over ten years of experience in business analysis, software testing, and project leadership, with a strong background in agile methodologies.
Current Role at Mutual of Omaha
Keith Moore currently serves as a Business Systems Consultant II in Quality Assurance and Test Support at Mutual of Omaha. He has held this position since 2019, contributing to the quality assurance processes and testing support for business software systems. His role involves collaborating with various stakeholders to define requirements and ensure the successful implementation of projects. He also supervises agile development team activities and directs scrum ceremonies, including daily stand-ups and iteration planning.
Previous Experience at Mutual of Omaha
Keith Moore has extensive experience at Mutual of Omaha, where he held several positions over the years. He worked as a Senior Business Systems Analyst from 2013 to 2019, and prior to that, he served as a Business Systems Analyst in Production and Operations Management from 2012 to 2013. His earlier roles included Quality Assurance Specialist for Policyowner Services from 2010 to 2012, Distribution Services Analyst from 2007 to 2010, and Provider Analyst in 2007. He also participated as a Board Member for the Emerging Leaders Network in 2014.
Experience in Airline Customer Service
Keith Moore has over six years of experience in the airline industry, specifically in customer service and station operations. He worked at American Airlines as a Customer Service Agent from 2019 to 2020. Prior to that, he was employed at Unifi from 2013 to 2019, where he held various roles, including Performance Supervisor, Operations Agent, and Ramp Agent. His experience in this sector has equipped him with skills in customer service and operational leadership.
Education and Qualifications
Keith Moore has a solid educational background. He studied at the University of Nebraska at Omaha, where he earned a Master of Business Administration (MBA) with a concentration in Business Technology Management and Leadership. He also holds a Bachelor of Multidisciplinary Studies from the same institution, focusing on Management Information Systems. Additionally, he completed General Studies at Metropolitan Community College and graduated from Benson Magnet High School with a High School Diploma.
Skills and Expertise
Keith Moore possesses over ten years of combined experience in business analysis, software testing, and project leadership. He has demonstrated expertise in translating complex program and business requirements into Epics, Features, and User Stories for agile development. His skills include guiding software development teams, managing product backlogs, and collaborating with stakeholders to meet project objectives. He is also experienced in directing scrum ceremonies and implementing agile practices within teams.