Kelsey Tyson
About Kelsey Tyson
Kelsey Tyson is an Associate Business Program Consultant at Mutual of Omaha, where she has worked since 2022. She has a background in project management and extensive experience in customer service and quality assurance from her previous roles at Cigna.
Work at Mutual of Omaha
Kelsey Tyson currently serves as an Associate Business Program Consultant at Mutual of Omaha, a position she has held since 2022. In this role, she develops and implements comprehensive communication plans tailored for both internal and external audiences. Additionally, she leads change management initiatives that influence departmental culture by adhering to established change management methodologies. Her responsibilities also include coordinating internal meetings, which involve setting agendas and developing presentations for leadership teams and operational strategy updates.
Previous Experience at Cigna
Before joining Mutual of Omaha, Kelsey Tyson accumulated extensive experience at Cigna, where she held several roles from 2013 to 2022. She began her career at Cigna as a Customer Service Associate, progressing to positions such as Call Business Coordinator, Quality Review and Audit Senior Supervisor, and Operations Lead Analyst. Her tenure at Cigna included a focus on cultivating collaborative working relationships to manage projects, resulting in high-quality deliverables and actionable insights. She also served as a Customer Service Supervisor, where she oversaw customer service operations.
Education and Expertise
Kelsey Tyson has a solid educational background, having studied History and Political Science at the University of Scranton from 2005 to 2009. She later pursued further education at Villanova University, where she studied Applied Project Management and achieved certification from 2020 to 2021. This combination of studies has equipped her with the skills necessary for effective project management and communication in her current role.
Background
Kelsey Tyson completed her high school education at Forest City Regional High School. Following her graduation, she attended the University of Scranton, where she earned a degree in History and Political Science. Her professional journey began in customer service roles, leading to various supervisory and managerial positions at Cigna before transitioning to her current role at Mutual of Omaha.