Lauren Gonzalez
About Lauren Gonzalez
Lauren Gonzalez is a Business Systems Technician with extensive experience in operations and customer service roles. She has worked for organizations such as the Nebraska Humane Society and Mutual of Omaha, and has pursued studies in Management of Human Resources at Bellevue University.
Work at Mutual of Omaha
Lauren Gonzalez has been employed at Mutual of Omaha as a Business Systems Technician since 2020. In this role, she is responsible for managing and optimizing business systems to improve operational efficiency. Her experience in technology and systems management contributes to her effectiveness in this position.
Previous Experience at Nebraska Humane Society
Lauren Gonzalez worked at the Nebraska Humane Society in various capacities from 2014 to 2019. She served as a Lead Customer Service Representative for three years, where she managed customer interactions and service quality. Following this role, she became the Operations Assistant for two years, focusing on operational support and efficiency. Additionally, she held the position of Quality Assurance Lead for one year, overseeing service quality and operational standards.
Experience at Verizon
Lauren Gonzalez worked at Verizon as a Technology Specialist for ten months in 2013 and 2014. In this role, she provided technical support and solutions to customers, enhancing their experience with Verizon's products and services. Her technical skills developed during this time laid a foundation for her future roles in business systems.
Education and Expertise
Lauren Gonzalez studied Management of Human Resources at Bellevue University from 2020 to 2022. She is currently in the process of completing her degree. This educational background provides her with knowledge in human resource management, which complements her professional experience.
Service in the United States Air Force
Since 2020, Lauren Gonzalez has also served in the United States Air Force as Personnel. In this role, she is involved in managing personnel-related functions, contributing to the effective administration of military personnel operations.