Lori Sokol
About Lori Sokol
Lori Sokol serves as the I/S Manager of Enterprise Architecture at Mutual of Omaha, a position she has held since 2020. Her previous roles at the company include Manager of Policyowner Operations and Supervisor of the Customer Contact Center, along with experience as a Senior Customer Experience Consultant.
Current Role at Mutual of Omaha
Lori Sokol currently serves as the I/S Manager in Enterprise Architecture at Mutual of Omaha. She has held this position since 2020, contributing to the organization's information systems and architectural strategies. Her role involves overseeing various aspects of enterprise architecture, ensuring that technology solutions align with business goals.
Previous Positions at Mutual of Omaha
Lori Sokol has held multiple roles at Mutual of Omaha prior to her current position. She worked as a Senior Customer Experience Consultant from 2017 to 2020, focusing on enhancing customer interactions and satisfaction. Before that, she served as a Manager in Policyowner Operations for one year from 2015 to 2016, and as a Supervisor in the Customer Contact Center from 2012 to 2015, where she managed customer service operations.
Experience in Customer Operations
Throughout her tenure at Mutual of Omaha, Lori Sokol has gained extensive experience in customer operations. As a Supervisor in the Customer Contact Center, she managed teams that handled customer inquiries and support. Her subsequent role as Manager of Policyowner Operations further developed her skills in managing customer-related processes and improving operational efficiency.
Career Timeline at Mutual of Omaha
Lori Sokol's career at Mutual of Omaha spans over eight years, beginning in 2012. She progressed through various roles, starting as a Supervisor in the Customer Contact Center, then moving to Manager of Policyowner Operations. After a year, she transitioned to a Senior Customer Experience Consultant role, before assuming her current position as I/S Manager in Enterprise Architecture in 2020.