Matt Pajunen
About Matt Pajunen
Matt Pajunen is a Senior Workforce Management Analyst at Mutual of Omaha, with a strong background in contact center operations and business development. He has over a decade of experience in workforce management, having previously worked at Comcast Cable and West Corporation.
Current Role at Mutual of Omaha
Matt Pajunen serves as a Senior Workforce Management Analyst at Mutual of Omaha. He has held this position since 2018, contributing to the company's operational efficiency and workforce optimization. His role involves analyzing workforce data and implementing strategies to enhance productivity within the organization.
Previous Experience at Comcast Cable
Prior to his current position, Matt worked at Comcast Cable as an Analyst 3 in Forecasting & Analysis from 2015 to 2018. During his three years there, he focused on forecasting and analyzing data to support operational decisions within the company.
Education and Expertise
Matt Pajunen earned a Bachelor of Arts (B.A.) in Economics from the University of Iowa, where he studied from 2007 to 2011. His educational background provides a solid foundation in economic principles, which he applies in his professional roles, particularly in business development and workforce management.
Career Background in Workforce Management
Matt has a comprehensive background in workforce management, having worked at West Corporation in various roles. He served as a Workforce Management Supervisor from 2013 to 2015 and as a Workforce Management Analyst from 2012 to 2013. His experience in these positions contributed to his expertise in developing and implementing workforce management strategies.
Early Career at TD Ameritrade
Matt began his career at TD Ameritrade as a Quote & Authorizations Representative, where he worked for eight months from 2011 to 2012. This role provided him with initial exposure to account management and customer service in a financial services environment.