Melissa Oshin, Cltc
About Melissa Oshin, Cltc
Melissa Oshin is a Project Manager and Scrum Master specializing in Long Term Care at Mutual of Omaha, where she has worked since 2016. She holds a Bachelor of Fine Arts in Public Relations and Communication from Emporia State University and has experience in regulatory compliance and organizational management.
Work at Mutual of Omaha
Melissa Oshin has served as a Project Manager/Scrum Master in the Long Term Care division at Mutual of Omaha since 2016. In this role, she has coordinated audits for orphaned policies and ensured agency compliance, which highlights her attention to detail and commitment to process improvement. Her responsibilities also include managing production audits for nearly 500 agents across 11 states, showcasing her organizational and leadership skills. Her work contributes to the overall efficiency and effectiveness of the Long Term Care operations within the organization.
Education and Expertise
Melissa Oshin earned a Bachelor of Fine Arts (BFA) degree from Emporia State University, where she studied Public Relations and Communication from 2004 to 2007. This educational background provides her with a strong foundation in communication strategies and public relations, which are essential in her current role. Her expertise extends to regulatory compliance, as demonstrated by her coordination of a Market Conduct Exam for the state of Wisconsin.
Background
Before joining Mutual of Omaha, Melissa Oshin worked at Farmers Insurance Group of Companies as a Senior Office Claims Representative from 2008 to 2016. During her eight years in this position, she developed skills in claims management and customer service. Her experience in the insurance industry has equipped her with valuable insights into operational processes and client relations.
Achievements
Throughout her career, Melissa Oshin has demonstrated a commitment to process improvement and regulatory compliance. Her role in coordinating audits for orphaned policies and managing production audits across multiple states reflects her strong organizational capabilities. Additionally, her involvement in the Market Conduct Exam for Wisconsin showcases her expertise in navigating regulatory requirements within the insurance sector.