Monika Mandrakas, Gbds
About Monika Mandrakas, Gbds
Monika Mandrakas serves as the Manager of Customer Insights at Mutual of Omaha, where she has worked since 2022. With a background in marketing and customer analysis, she has held various roles in the insurance, banking, and oil industries, and co-founded an employee resource group focused on mental wellness support.
Work at Mutual of Omaha
Monika Mandrakas has been serving as the Manager of Customer Insights at Mutual of Omaha since 2022. In this role, she focuses on understanding customer needs and preferences to enhance service delivery. Prior to this position, she worked as a Senior Customer Insights Analyst from 2016 to 2022, where she contributed to data-driven decision-making processes. Additionally, she held the role of Senior Marketing Specialist from 2012 to 2016, further solidifying her expertise in customer insights and marketing strategies. Monika is also a co-founder and president of the employee resource group 'Advocates For All Abilities,' which aims to promote awareness and support for employees with disabilities.
Education and Expertise
Monika Mandrakas holds a Master of Science degree in Business Administration and Marketing from the Academy of Business Administration and Public Management in Bochum, where she studied from 1996 to 2002. Her educational background is complemented by extensive professional experience across various sectors, including Gas & Oil, Banking & Credit, Retail, and Insurance. She specializes in critical thinking, market research, marketing communication, and product management. Her multilingual abilities and cultural experience from Central and Western Europe, as well as the Midwestern United States and Silicon Valley, enhance her contributions to diverse teams.
Background
Monika Mandrakas began her career at BP, where she held several positions, including Coordinator of Sales Promotion Fuels and Car Wash, Project Manager for Loyalty Programs Fuels, and Brand and Communication Manager Fuels. She worked at BP from 2000 to 2005 in Bochum, Germany. After her tenure at BP, she transitioned to the First National Bank of Omaha, serving as Marketing Product Manager for Direct Mail and Innovation and Testing from 2006 to 2010. This diverse background has equipped her with a comprehensive understanding of both B2C and B2B markets.
Achievements
Monika Mandrakas has made significant contributions to her workplace through her role as a co-founder and president of 'Advocates For All Abilities' at Mutual of Omaha. This initiative focuses on creating awareness and providing mental wellness support for employees affected by disabilities. Additionally, she represents the Workplace Solutions Division in an enterprise-wide group of Innovation Catalysts, which is dedicated to fostering innovative thinking and experimentation within the organization. Her leadership in these initiatives highlights her commitment to inclusivity and innovation.