Nate Burcham
About Nate Burcham
Nate Burcham serves as the Supervisor of Policy Owner Operations at Mutual of Omaha, where he oversees team performance and workflow management. He has a background in customer service and asset protection, with previous roles at Sam's Club, Dell, and Cornhusker Bank.
Work at Mutual of Omaha
Nate Burcham has been employed at Mutual of Omaha since 2017, serving as Supervisor of Policy Owner Operations. In this role, he is responsible for overseeing the performance of his team and ensuring the execution of departmental and corporate initiatives. He focuses on improving business processes to foster profitable growth and enhance customer satisfaction. Burcham organizes and manages workflow, establishing service standards to ensure timely responses to both internal and external customers.
Previous Experience
Prior to his current role, Nate Burcham held various positions that contributed to his expertise in operations and customer service. He worked as an Asset Protection Manager at Sam's Club from 2012 to 2014 in Lincoln, Nebraska. Additionally, he served as a Senior Customer Service Representative at Dell for one year in 2011-2012 in the Lincoln, Nebraska area. He also briefly worked as a Universal Banker at Cornhusker Bank in 2011.
Education and Expertise
Nate Burcham studied at Southeast Community College, where he gained foundational knowledge that supports his career in operations and management. His expertise includes team selection, training, performance monitoring, and coaching. He applies sound judgment and innovative thinking to overcome challenges and improve operational effectiveness.
Community Involvement
Nate Burcham actively volunteers within the community on behalf of Mutual of Omaha. His involvement reflects a commitment to corporate social responsibility and community engagement. He leads and participates in projects aimed at enhancing customer satisfaction and corporate profitability, contributing positively to the community and the company.
Leadership and Management Skills
In his supervisory role, Nate Burcham interviews, selects, and trains team members, while also monitoring and appraising their performance. He establishes effective working relationships within his division and the broader company, ensuring alignment with corporate goals. His leadership approach emphasizes accountability and the development of his direct reports to achieve desired results.