Peggy Davids
About Peggy Davids
Peggy Davids serves as the Manager of Benefit Services at Mutual of Omaha, where she has worked since 1997. She holds a BA in Business from Bellevue University and has implemented various efficiency improvements, including a disaster recovery plan and an electronic workflow process.
Work at Mutual of Omaha
Peggy Davids has been employed at Mutual of Omaha since 1997, serving as the Manager of Benefit Services for 27 years. In this role, she oversees a team of 10 individuals, managing appraisals and work assignments. Her leadership has been instrumental in enhancing the efficiency and effectiveness of the Benefit Services team.
Education and Expertise
Peggy Davids studied at Bellevue University, where she earned a Bachelor of Arts degree in Business from 1991 to 1993. Her educational background provides a solid foundation for her role in Benefit Services, where she applies her knowledge to improve operational processes and team performance.
Background
Peggy Davids has a background in developing and implementing operational strategies within the Benefit Services sector. Her experience includes designing a disaster recovery plan tailored for her team, ensuring continuity of operations during unforeseen events.
Achievements
Throughout her career at Mutual of Omaha, Peggy Davids has created an electronic workflow process to manage inbound communications, which has improved efficiency in work queue management. Additionally, she has provided data formatting support for the underwriting pricing team, contributing to more accurate pricing models. She also developed call attendant options for the Division 800 number, enhancing customer contact and call routing.