Rick Shukert
About Rick Shukert
Rick Shukert is an Agile Project Manager II at Mutual of Omaha, where he has worked since 2020. He has a diverse background in project management and help desk operations, with previous roles at companies such as Yahoo! and First Data Corporation.
Work at Mutual of Omaha
Rick Shukert has been employed at Mutual of Omaha since 2020, currently holding the position of Agile Project Manager II. In this role, he applies his expertise in Agile methodologies to manage projects effectively. Prior to this position, he worked at Mutual of Omaha as a Project Manager from 2014 to 2020, where he gained significant experience in project management within the organization.
Previous Experience at Yahoo!
Rick Shukert worked at Yahoo! as a Senior Client Advocate for a duration of seven months in 2010 and 2011. In this role, he focused on client relations and support, contributing to the overall satisfaction of Yahoo!'s clientele.
Education and Expertise
Rick Shukert studied Networking Technology at Metropolitan Community College, where he earned an Associate's degree from 2000 to 2004. He furthered his education at Bellevue University, obtaining a Bachelor of Science in Management Information Systems from 2010 to 2011. His academic background supports his specialization in Help Desk operations and Data Analysis.
Career Background
Rick Shukert has a diverse career background in technical support and project management. He has held various positions, including Technical Support Representative at West Corporation from 2002 to 2004, Help Desk Manager at Planet Consulting from 2008 to 2010, and Project Manager at First Data Corporation from 2011 to 2014. He also served as Kiewit Service Desk Supervisor at Aureus Group for five months in 2011.
Achievements in Help Desk Operations
Rick Shukert has over four years of management experience in call center and help desk environments. He also serves as the current Librarian for the Help Desk Institute's Nebraska chapter, contributing to the organization and dissemination of resources within the help desk community.