Samantha Thomas
About Samantha Thomas
Samantha Thomas is a Long-Term Care Case Manager at Mutual of Omaha, where she has worked since 2019. She has over a decade of experience in the insurance industry, including a previous role as Supervisor of Case Management and New Business at a financial brokerage.
Work at Mutual of Omaha
Samantha Thomas has been employed at Mutual of Omaha as an Ltc Case Manager since 2019. In this role, she manages long-term care insurance cases, utilizing her extensive expertise in the field. Her position involves coordinating care plans and ensuring that clients receive the necessary support and resources. Samantha's work contributes to the company's commitment to providing quality insurance services.
Previous Experience in Case Management
Before joining Mutual of Omaha, Samantha worked at Financial Brokerage as Supervisor of Case Management and New Business from 2008 to 2019. During her 11 years in this role, she developed strong leadership skills and gained significant experience in managing case operations. Her earlier role as an Account Clerk at Applied Underwriters and as a Customer Service Representative at Emsi further enhanced her customer service skills within the insurance sector.
Education and Expertise
Samantha Thomas earned a Bachelor of Science in Business Administration and Management from Western Governors University, studying from 2010 to 2014. Her educational background supports her extensive expertise in managing long-term care insurance cases. This academic foundation, combined with her practical experience, positions her as a knowledgeable professional in the insurance industry.
Background in Customer Service
Samantha has a strong background in customer service, particularly within the insurance sector. Her experience as a Customer Service Representative at Emsi and her subsequent roles have equipped her with the skills necessary to effectively address client needs and concerns. This focus on customer service has been a key aspect of her career in insurance.
Leadership in Insurance Operations
Samantha Thomas has demonstrated a proven track record of leadership in operations within the insurance industry. Her supervisory role at Financial Brokerage involved overseeing case management and new business operations, allowing her to develop and implement effective strategies. This leadership experience has been integral to her professional development and success in her current role.