Stevie Laguzza
About Stevie Laguzza
Stevie Laguzza serves as the Command Center Team Lead at Mutual of Omaha, where he has worked since 2002. With over 15 years of prior experience in various roles within the company, he has developed extensive expertise in managing technical support for the insurance and banking sectors.
Current Role as Command Center Team Lead
Stevie Laguzza serves as the Command Center Team Lead at Mutual of Omaha. In this role, he has been responsible for overseeing first-level technical support for both home office and remote associates. His leadership extends to managing support for the agent and broker mobile workforce and field sales offices. Laguzza has held this position since 2002, contributing to the company's operational efficiency and support systems.
Career at Mutual of Omaha
Stevie Laguzza has a long-standing career at Mutual of Omaha, spanning from 1977 to the present. He began his tenure as a Small Group Claims Examiner and progressed through various roles, including Customer Service Representative, Closed Audit Adjuster, and Trainer. From 1992 to 1996, he worked as a Systems Operation Analyst focusing on system requirements. He later served as an I and S Micro Support Analyst and Lead Analyst from 1996 to 2002 before assuming his current leadership role.
Education and Academic Background
Stevie Laguzza studied at the University of Nebraska at Omaha, where he focused on Biology from 1973 to 1976. His educational background has provided a foundation for his analytical skills and problem-solving capabilities, which he has applied throughout his career in the insurance and banking sectors.
Experience in Technical Support Management
Laguzza has extensive experience in managing technical support for associates in the insurance and banking industries. He has played a key role in supporting a mobile workforce, ensuring that field sales offices have the necessary technical resources. His expertise includes leading a technical support call center, which has been essential for maintaining operational effectiveness for both home office and remote employees.