Trenton Sullivan
About Trenton Sullivan
Trenton Sullivan is a Senior Workforce Management Analyst at Mutual of Omaha, where he has worked since 2017. He has over a decade of experience in operational analysis and holds multiple degrees in Business Administration and Human Resources Management.
Work at Mutual of Omaha
Trenton Sullivan has served as a Senior Workforce Management Analyst at Mutual of Omaha since 2017. In this role, he applies his expertise in workforce management software to enhance operational efficiency. Sullivan effectively communicates critical operational needs to leadership, ensuring that the organization meets its strategic objectives. His position involves analyzing workforce data and making recommendations to optimize staffing and resource allocation.
Previous Experience in Workforce Management
Before joining Mutual of Omaha, Trenton Sullivan worked as a Workforce Management Supervisor at Alorica from 2013 to 2016. His responsibilities included overseeing workforce management processes and ensuring optimal performance within the team. Additionally, he held the position of Call Center Manager at Braun Research Incorporated from 2004 to 2013, where he managed call center operations and staff.
Education and Expertise
Trenton Sullivan holds a Bachelor of Business Administration and a Master of Business Administration, both obtained from Ashford University. He studied Business Administration with a focus on Human Resources Management. His educational background provides a strong foundation for his roles in workforce management and operational analysis.
Career Background
Trenton Sullivan's career spans over a decade in operational analysis and reporting of real-time call traffic. He has held various positions, including Analyst III in Forecasting and Analysis at Comcast Cable from 2016 to 2017 and Sales Manager at U.S. Cellular from 2010 to 2013. His diverse experience contributes to his proficiency in negotiation and project management.
Skills and Proficiencies
Trenton Sullivan demonstrates proficiency in workforce management software and Microsoft Office applications. His strong skills in negotiation and project management enable him to manage complex operational challenges effectively. Sullivan's ability to communicate operational needs to leadership plays a crucial role in driving organizational success.