Vickie Smith
About Vickie Smith
Vickie Smith serves as the Director of Claims, Premium and Customer Service at Mutual of Omaha, a position she has held since 2019. With extensive experience in various roles at Mutual of Omaha and Lincoln Financial Group, she focuses on client relationships and process improvements.
Current Role at Mutual of Omaha
Vickie Smith serves as the Director of Claims, Premium and Customer Service at Mutual of Omaha. She has held this position since 2019, contributing to the management of claims and customer service operations. In her role, she oversees processes related to policy, billing, enrollment, and contractual matters for various group coverages, including Life, AD&D, STD, LTD, Dental, Voluntary Life, Voluntary STD, and Voluntary LTD.
Previous Experience at Mutual of Omaha
Vickie Smith has extensive experience at Mutual of Omaha, where she worked in several capacities. She began as a Senior Underwriter from 2003 to 2007, followed by a role as Distribution Compensation Specialist from 2007 to 2010. She then served as Supervisor of Group Services from 2013 to 2016, and later as Manager of Group Services from 2016 to 2019. Additionally, she worked as a Business Analyst for one year in 2012 to 2013.
Experience at Lincoln Financial Group
Before her tenure at Mutual of Omaha, Vickie Smith worked at Lincoln Financial Group as a Service Account Manager from 2010 to 2012. In this role, she managed client accounts and facilitated service delivery, contributing to client satisfaction and operational efficiency.
Process Improvement Initiatives
Vickie Smith actively participates in various forums focused on process efficiencies and time management improvements. Her involvement in these discussions highlights her commitment to enhancing operational workflows and service delivery within her organization.
Client Relationship Management
In her current and previous roles, Vickie Smith has focused on building relationships between clients, brokers, sales force, and the home office. This effort aims to ensure client satisfaction and promote growth within the organization.