Zach Hanken
About Zach Hanken
Zach Hanken is a Senior Quality Assurance Analyst at Mutual of Omaha, where he has worked since 2016. He specializes in requirements analysis and has expertise in creating process diagrams using Visio.
Work at Mutual of Omaha
Zach Hanken has been employed at Mutual of Omaha since 2013, holding various positions within the organization. He started as a Licensed Insurance Agent, where he worked for one year before transitioning to the role of Quality Assurance Specialist from 2014 to 2016. In 2016, he advanced to the position of Sr. Quality Assurance Analyst in Workplace Solutions, where he has been working for over eight years. His responsibilities include ensuring that software products meet specified criteria and conducting requirements analysis.
Education and Expertise
Zach Hanken studied at The Art Institute of Portland, where he earned a degree in Industrial and Product Design from 2012 to 2013. He also completed his high school education at Tri-Center High School, receiving his diploma from 1998 to 2002. His expertise includes using Visio for creating detailed process diagrams and flowcharts, which supports his role in quality assurance. He possesses strong analytical skills that enhance his problem-solving capabilities in quality assurance processes.
Background
Zach Hanken has a background in customer service, which has contributed to his ability to understand and meet client needs within the insurance sector. His experience in customer-facing roles has informed his approach to quality assurance, allowing him to align software products with client expectations effectively. His career at Mutual of Omaha reflects a progression through various roles that leverage his skills in both customer service and quality assurance.
Achievements
Zach Hanken has made significant contributions to the quality assurance processes at Mutual of Omaha. His specialization in requirements analysis ensures that software products meet the necessary criteria before release. His experience in various roles within the company has equipped him with a comprehensive understanding of both client needs and quality standards in the insurance industry.