Jamie Lonsdale
About Jamie Lonsdale
Jamie Lonsdale is a Technical Customer Success Manager at Mux, where he has worked since 2021. He previously held positions at Lancaster University Students' Union and HP, and he studied Computer Science with Design at Lancaster University.
Current Role at Mux
Jamie Lonsdale serves as a Technical Customer Success Manager at Mux, a position he has held since 2021. In this role, he focuses on ensuring customer satisfaction and success through technical support and guidance. His responsibilities include addressing customer inquiries, providing solutions, and facilitating a seamless experience with Mux's products. Based in London, Jamie leverages his expertise to enhance customer engagement and retention.
Previous Experience at HP
Before joining Mux, Jamie worked at HP as a Customer Success Product Lead from 2019 to 2021. In this capacity, he contributed to the development and implementation of customer success strategies. His role involved collaborating with cross-functional teams to improve product offerings and enhance user experience. This experience in a global tech company provided him with valuable insights into customer needs and expectations.
Background in Customer Success
Jamie has extensive experience in customer success, having worked in both start-up and global tech environments. Prior to his role at HP, he was part of the Customer Success team at OneFlow Systems for 10 months in 2018. His diverse background in customer-facing roles has equipped him with the skills necessary to effectively address customer challenges and drive satisfaction.
Education in Computer Science
Jamie studied at Lancaster University from 2015 to 2018, where he earned a Bachelor of Science in Computer Science with Design. This academic background provided him with a solid foundation in technical concepts and design principles, which he applies in his current role at Mux. His education has been instrumental in shaping his approach to customer success in the technology sector.
Leadership Experience at Lancaster University
During his time at Lancaster University, Jamie held leadership roles at the Lancaster University Students' Union. He served as President of the Lancaster University Theatre Group from 2017 to 2018, where he managed events and coordinated activities for the group. Additionally, he worked as an Events Supervisor during the same period, overseeing various events and ensuring their successful execution.