Fran C.
About Fran C.
Fran C. is a Senior Customer Success Executive at MVF in London, England, with a background in customer success and education. She has previously held roles in customer service and teaching, contributing to her expertise in client contact strategies.
Current Role at MVF
Fran C. serves as a Senior Customer Success Executive at MVF, a company recognized as the 1st in the Sunday Times Best Companies to Work For. In this role, which began in 2021, Fran has contributed to enhancing customer success through strategic evaluations. This position is based in London, England, United Kingdom.
Previous Experience at MVF
Prior to the current role, Fran worked at MVF in various capacities. From 2018 to 2021, Fran held the position of Customer Success Executive, focusing on client engagement and satisfaction. Earlier, Fran was a Customer Generation Specialist at MVF from 2017 to 2018, where responsibilities included generating leads and supporting customer acquisition efforts.
Teaching Experience
Fran worked as a Freelance EFL Teacher at IFACOM FORMATION GUADELOUPE from 2016 to 2017. This role took place in Margot, Saint-Martin, and involved teaching English as a foreign language to diverse learners.
Education and Qualifications
Fran holds a Bachelor of Arts (B.A.) in English/Language Arts Teacher Education from The University of Wolverhampton, where studies were completed from 2011 to 2014. Additionally, Fran earned an International Degree of English and Education from Amsterdam University of Applied Sciences, studying from 2010 to 2014.
Early Career Background
Fran's early career includes roles as a Telephone Interviewer at Synovate in 2011 and at Customer Service Network from 2012 to 2013. Fran also worked as a Customer Service Executive at Booking.com in 2012. These positions provided foundational experience in customer service and communication.