Jessica Marshall
About Jessica Marshall
Jessica Marshall serves as the Team Leader for the B2C Call Centre at MVF in London, a position she has held since 2018. With a background in early childhood education and extensive experience in customer generation and telemarketing, she has contributed to various roles within MVF and other organizations.
Work at MVF
Jessica Marshall has been a Team Leader in the B2C Call Centre at MVF since 2018. MVF is recognized as the 2nd in the Sunday Times Best Companies to Work For. In her role, she has implemented data-driven strategies to optimize team performance and achieve key performance indicators. Prior to her current position, she worked as a Senior Customer Generation Specialist for four months and as a B2B Telemarketing Executive for five months at MVF. Throughout her tenure, she has collaborated with stakeholders across various departments to align team objectives with MVF's overall mission.
Education and Expertise
Jessica Marshall studied Early Childhood Education and Teaching at Huntingdon Regional College, where she achieved an NVQ Level 3 in early years from 2009 to 2010. Additionally, she attended Abbey College Ramsey, completing her high school education from 2004 to 2006. Her educational background has provided her with foundational skills applicable to her roles in customer generation and team leadership.
Professional Background
Jessica Marshall has a diverse professional background, having worked in various roles prior to her current position at MVF. She served as a Marketing Intern at Redgate Software for two months in 2016 and worked as a Sales Executive at eSight Energy for seven months in the same year. Her earlier experience includes two years as a B2B Telemarketer at Videojet Technologies from 2014 to 2016 and roles at Move with Us as a Project Support Officer and Conveyancing Support Manager. She also worked in stock management at John Lewis for two years.
Training and Development Initiatives
In her role at MVF, Jessica Marshall has developed and delivered ongoing training and coaching programs aimed at enhancing the skills of Customer Generation Executives. These initiatives are designed to improve team performance and ensure that team members are equipped with the necessary skills to meet organizational goals.