Lisa King
About Lisa King
Lisa King is a Client Operations Executive at MVF in London, England, where she has worked since 2020. With a diverse background in customer service and sales across various companies, she excels in problem-solving and multi-tasking in fast-paced environments.
Work at MVF
Lisa King has served as a Client Operations Executive at MVF since 2020. MVF is recognized as the 1st in the Sunday Times Best Companies to Work For. In her role, she applies her skills to enhance client satisfaction and operational efficiency. Her responsibilities include identifying the root causes of client complaints through effective listening and questioning techniques. She has been instrumental in maintaining high service standards and achieving performance metrics within the organization.
Previous Employment Experience
Lisa King has a diverse background in customer service and sales across various industries. She worked at Inditex as a Sales Representative from 2014 to 2016. Following this, she held positions at Luxottica as Dutch Wholesale for eight months in 2019 and at Dr. Martens - Airwair International Ltd as Dutch Wholesale Coordinator for one month in 2018. Additionally, she served as a Dutch & English Customer Service Advocate at Bio-Rad Laboratories in 2017 and as a Dutch Member Service Associate at Zipcar in 2016. Her experience also includes a brief tenure at Goldman Sachs in Digital Finance and a role as Customer Service Executive at BOTB.com.
Education and Expertise
Lisa King studied at Enfield College, where she developed foundational skills that support her career in client operations and customer service. She combines her educational background with practical experience to excel in her roles. Her expertise includes analytical skills that help in resolving client disputes and exceeding key performance indicators (KPIs). She demonstrates strong multi-tasking abilities, which are essential in fast-paced office environments.
Skills and Competencies
Lisa King utilizes a combination of listening, questioning, and analytical skills to effectively address client concerns. She has a strong track record of exceeding KPI targets, particularly in managing crediting disputes. Her ability to multi-task in a dynamic work environment enhances her effectiveness as a Client Operations Executive. These competencies contribute to her success in delivering high-quality service to clients.
Personal Interests
Lisa King has a passion for travel and enjoys exploring new destinations both nationally and internationally. This interest reflects her curiosity and desire to experience diverse cultures and environments, which may also influence her approach to client interactions and service delivery.