Rhys Morgan
About Rhys Morgan
Rhys Morgan is a Senior Operations Manager with extensive experience in contact center operations and training solutions. He has held various managerial roles at MVF and arvato UK, demonstrating expertise in organizational alignment, strategic objectives, and continuous improvement initiatives.
Current Role at MVF
Rhys Morgan serves as the Senior Operations Manager at MVF, a company recognized as 1st in the Sunday Times Best Companies to Work For. He has held this position since 2018, contributing to the company's operational excellence in the London, England Metropolitan Area. In this role, he implements training solutions and customer contact strategies to enhance contact center operations.
Previous Experience in Contact Center Management
Before his current role at MVF, Rhys Morgan worked in various capacities within contact center management. He served as the Contact Center Operations Manager at MVF from 2017 to 2018 and as a Telemarketing Manager from 2016 to 2017. Additionally, he held the position of Call Centre Manager at We Are Strawberry Ltd. from 2011 to 2012 and was a Team Manager at Lloyds Banking Group from 2008 to 2010.
Training and Quality Expertise
Rhys Morgan has extensive experience in training and quality management. He worked as a Training & Quality Consultant at Serco in Mumbai for five months in 2015 and as a Training & Quality Manager at arvato UK from 2014 to 2015. His background includes roles as a Training & Development Consultant at arvato UK from 2012 to 2014 and as a Technical Trainer at Barclaycard from 2006 to 2007.
Educational Background
Rhys Morgan completed his secondary education at Cardiff High School. His educational background laid the foundation for his career in operations and training, which has spanned over a decade in various industries.
Skills and Specializations
Rhys Morgan is well-versed in organizational alignment, strategic objective definition, and the establishment of KPIs and ROI business strategies. He has a strong focus on continuous improvement initiatives and driving business efficiency. His experience includes facilitating communication within cross-functional teams and managing projects effectively.