Cathy Jagoe
About Cathy Jagoe
Cathy Jagoe is a Customer Service Supervisor Sales at MW Components with over 30 years of experience in process improvement, training, customer service, quality, and business operations.
Title: Customer Service Supervisor Sales RAF
Cathy Jagoe currently holds the position of Customer Service Supervisor Sales RAF at MW Components. She has been with the company since 2019. Cathy is based in Seymour, Connecticut, United States. In this role, Cathy oversees customer service operations within the sales department, ensuring customer satisfaction and efficient processes.
Current Employment at Tom's Excavation/Tom's Tractor Trailer Training
Cathy Jagoe also serves as the Office Manager at Tom's Excavation/Tom's Tractor Trailer Training. She has been in this role since 2015 and is based in Seymour, Connecticut. As an office manager, Cathy handles administrative tasks, organizing office operations and procedures, and supporting business functions.
Previous Role as Business Development Representative
Cathy Jagoe worked as a Business Development Representative at World Energy Efficiency Services from 2017 to 2018. During her 9-month tenure in Stratford, CT, she was involved in driving business growth and development initiatives, focusing on energy efficiency solutions.
Career at Neopost and Hasler, Inc.
Cathy Jagoe amassed significant experience at Neopost, serving as Operations Project Manager from 2010 to 2015 and as Data Integrity & Quality Manager from 2008 to 2010 in Milford, CT. Prior to Neopost, she worked at Hasler, Inc. in various capacities, including Corporate Quality Manager (2006-2008), Customer CARE Team Lead (2002-2006), Manager Order Processing (2000-2002), and Lead Leasing Operations (1998-2000) in Shelton, CT. Her roles mainly focused on quality management, customer service, and operational excellence.
Education and Educational Background
Cathy Jagoe earned her Bachelor of Arts in General Studies from Southern New Hampshire University, completing her studies from 2013 to 2018. Additionally, she holds an Associate of Arts in Sociology, achieved from Sacred Heart University. Her academic background supports her extensive professional experience in quality management, customer service, and business operations.
Professional Experience
With over 30 years of experience, Cathy Jagoe has a diverse background in process improvement, training, customer service, quality, and business operations. She is known for her strong analytical and project management skills. Her approach to her work is deeply professional and organized, prioritizing innovation, goal attainment, and customer satisfaction.