Kieston Schrock
About Kieston Schrock
Kieston Schrock is the Director of Client Operations at Stellar, where he has worked since 2024. He has extensive experience in customer operations, having held various management roles at companies such as Paper, Kibo, and Comerica Bank.
Current Role at MyStellar
Kieston Schrock currently serves as the Director of Client Operations at MyStellar, a position he has held since 2024. In this role, he is responsible for overseeing client operations and ensuring high levels of customer satisfaction. His experience in customer operations positions him to effectively lead teams and implement strategies that enhance client engagement and operational efficiency.
Previous Experience at Paper
Before joining MyStellar, Kieston Schrock worked at Paper as the Senior Manager of Customer Experience Operations from 2021 to 2023. During his two years at Paper, he focused on improving customer experience and operational processes, contributing to the overall success of the organization.
Career at Kibo
Kieston Schrock has an extensive background at Kibo, where he held multiple roles. He served as Senior Manager of Global Customer Operations for seven months in 2021 and as Senior Manager of Success Operations from 2019 to 2021. Additionally, he worked as Consumer Support Manager from 2017 to 2019. His time at Kibo involved managing customer support and operational success, showcasing his expertise in customer operations.
Early Career Background
Kieston Schrock began his career in customer service and operations with roles at Comerica Bank and Department 56. He worked as a Lending Assistant and Mortgage Representative at Comerica Bank from 2004 to 2008. Prior to that, he was a Showroom Manager/Sales at Department 56 from 2001 to 2004. These early experiences laid the foundation for his future roles in customer operations.
Education and Qualifications
Kieston Schrock earned a Bachelor of Science (BS) degree from Northern Arizona University. His educational background provides him with a solid foundation for his career in client operations and customer experience management.