Erick Casanova
About Erick Casanova
Erick Casanova is a Senior Customer Experience Manager at Mystery.org, with a background in education and technology, and a passion for musical theatre and indulgent foods.
Erick Casanova's Current Role
Erick Casanova serves as the Senior Customer Experience Manager. This role involves overseeing and optimizing the interactions that customers have with the company to ensure a high level of satisfaction and loyalty. His passion for creating outstanding customer experiences is evident in his dedication and innovative approach to customer service.
Erick Casanova's Education and Expertise
Erick Casanova holds a B.F.A. in Musical Theatre and an M.S. in Inclusive Education. His background uniquely positions him to blend creativity with educational principles, making a significant impact in environments that value both. His comprehensive education supports his commitment to universal access to education and efficiency through technology.
Erick Casanova's Professional Background
Before his current role, Erick Casanova worked as a teacher in the New York City school system. He also managed customer teams at tech startups Voodoo Manufacturing and Bigstock Photo. These roles have equipped him with extensive experience in both the educational and tech industries, further enhancing his ability to deliver excellent customer experiences.
Erick Casanova's Personal Interests
Outside of his professional life, Erick Casanova enjoys indulging in his favorite treats, particularly peanut butter and chocolate ice cream, and Peruvian food. He is also passionate about performing arts, often singing, performing, or writing songs for local musical stage productions. These personal interests add a dynamic layer to his personality, balancing his professional commitments with creative expression.