Heather Burns
About Heather Burns
Heather Burns is the Director of Customer Experience, known for her extensive expertise in enhancing customer engagement and insights.
Heather Burns - Director of Customer Experience
Heather Burns holds the position of Director of Customer Experience. In this role, she draws on her extensive expertise in enhancing customer interactions. She is dedicated to fostering positive customer experiences and plays a pivotal role in guiding customer strategies and improvements.
Heather Burns' Career at SurveyMonkey
Heather Burns spent a decade at SurveyMonkey, where she was instrumental in the growth of the Customer Engagement and Insights team. Her efforts significantly contributed to the company's customer engagement strategies. During her tenure, she honed her skills in customer insights and played a critical role in expanding the team's capabilities.
Educational Background of Heather Burns
Heather Burns earned a Bachelor of Arts in Educational Theory from Bennington College. Her educational background has provided her with a solid foundation in understanding human behavior and learning processes, which she effectively applies in her customer experience strategies.
Heather Burns' Personal Interests
Outside of her professional life, Heather Burns is passionate about board games, boasting a collection of over 60 games. She is also enthusiastic about outdoor activities, as well as enjoying the coffee and beer culture of the Pacific Northwest.