Michael Banks
About Michael Banks
Michael Banks serves as the Director of Group Implementation at MyTelemedicine, where he has worked since 2016. He previously held a position as an Emergency Management Specialist at the U.S. Department of Homeland Security and has extensive experience in client relations and operational management.
Current Role at MyTelemedicine
Michael Banks serves as the Director of Group Implementation at MyTelemedicine, a position he has held since 2016. In this role, he acts as the primary contact for agents, brokers, and clients, facilitating communication between internal departments and vendors. His responsibilities include ensuring the timely and accurate completion of Administration binders sent to clients and members. He also collaborates with the billing department to ensure that any adjustments or changes are accurately reflected in the data management system.
Previous Experience at U.S. Department of Homeland Security
Prior to his current role, Michael Banks worked as an Emergency Management Specialist at the U.S. Department of Homeland Security from 2010 to 2013. During his three years in this position, he was based in the Dallas/Fort Worth Area. His experience in emergency management provided him with a strong foundation in crisis response and organizational coordination.
Career Background at Walgreens
Michael Banks has a significant background in retail management, having worked as a Store Manager at Walgreens from 1994 to 2006. Over the course of twelve years, he developed skills in team leadership, customer service, and operational management, which contributed to his overall professional development.
Education and Academic Background
Michael Banks studied at Jackson State University, where he earned a Bachelor of Business Administration (BBA) degree in Business Administration and Management. His studies spanned from 1988 to 1992, providing him with a solid educational foundation that supports his career in management and implementation.
Responsibilities and Client Relations
In his role at MyTelemedicine, Michael Banks maintains relations with a designated block of business by fielding calls from clients and educating them on group plans and procedures. He coordinates and facilitates Welcome Calls with internal departments and provides training on the web portal, ensuring clients are well-informed and supported.