Alexa Joachim
About Alexa Joachim
Alexa Joachim is a Senior Customer Care Agent with extensive experience in customer service and team leadership. She has worked in various roles across multiple companies, including THAKOON, Something Navy, and NAADAM since beginning her career in 2014.
Work at Naadam
Alexa Joachim has been employed at Naadam as a Senior Customer Care Agent since 2020. In this role, she is responsible for managing customer inquiries and ensuring a high level of service. Her experience in customer care contributes to the company's commitment to customer satisfaction.
Current Role at THAKOON
Since 2021, Alexa Joachim has served as the Customer Care Team Lead at THAKOON. In this position, she oversees the customer care team, guiding them in providing effective support and enhancing the overall customer experience. Her leadership role emphasizes the importance of customer service in the fashion industry.
Education and Expertise
Alexa Joachim earned a Bachelor of Education (BEd) from the University of Hartford, where she studied from 2013 to 2017. This educational background provides her with a foundation in communication and interpersonal skills, which are essential in her customer care roles.
Previous Work Experience
Prior to her current roles, Alexa Joachim held various positions in customer service. She worked as a Sales Associate at Madewell from 2014 to 2017, and as a Customer Experience Associate at Away from 2019 to 2020. Additionally, she served as a Senior Customer Care Agent at Something Navy from 2020 to 2021 and as a Human Resources Consultant for the State of New Jersey from 2017 to 2019.