Siti Mohd Khairi
About Siti Mohd Khairi
Siti Mohd Khairi is a Customer Care Operations Coordinator with extensive experience in customer service across various fashion and lifestyle brands, including THAKOON and Package Free. She holds a Master's degree in Public Administration from Columbia University and has a background in environmental science and sustainability initiatives.
Current Role at NAADAM
Siti Mohd Khairi currently serves as a Customer Care Operations Coordinator at NAADAM, a position she has held since 2021. In this role, she is responsible for managing customer care operations, ensuring a high level of service and support for customers. Her experience in this position contributes to the overall efficiency and effectiveness of customer interactions within the company.
Previous Experience in Customer Care Operations
Siti has extensive experience in customer care operations across various fashion and lifestyle brands. She previously worked at Package Free as a Customer Experience Associate and later as a Customer Care Operations Coordinator. Additionally, she held the same role at Something Navy for five months. Her diverse background in customer service roles has equipped her with valuable skills in managing customer relations and enhancing customer satisfaction.
Educational Background
Siti graduated from Columbia University with a Master of Public Administration (MPA) in Environmental Science and Policy in May 2020. Prior to that, she earned a Bachelor’s Degree in Environmental Science with a minor in Resource Economics from the University of Massachusetts Amherst, where she studied from 2012 to 2016. Her academic background provides her with a strong foundation in environmental issues and policy-making.
Internship and Leadership Experience
Siti has held several internships that focus on sustainability and environmental communication. She interned with the National Park Service, where she focused on climate change communication strategies. Additionally, she worked as a Graduate Consultant at Coalition for Green Capital, contributing to environmental finance projects. At the University of Massachusetts Amherst, she served as Vice President of The Reader's Society, promoting literary engagement and sustainability initiatives.
Community Engagement and Sustainability Initiatives
Siti has actively participated in community engagement and sustainability initiatives. As an Eco-Rep Facilitator at UMass Amherst, she facilitated sustainability efforts on campus. She also assisted in organizing community recycling events as a Stop 'N' Swap Event Assistant with GrowNYC. Her involvement in these initiatives reflects her commitment to environmental sustainability and community service.