Surya Raveendran
About Surya Raveendran
Surya Raveendran is a Client Engagement Lead at Nabler in Bengaluru, India, with a background in customer service and client success across several prominent companies. He has a Bachelor of Engineering in Computer Science from Visvesvaraya Technological University and has implemented strategies to enhance workflow efficiency and client onboarding processes.
Work at Nabler
Surya Raveendran has been serving as the Client Engagement Lead at Nabler since 2020. In this role, he focuses on enhancing client relationships and ensuring effective engagement strategies. His contributions have been pivotal in driving client satisfaction and retention. Surya's experience in client management and support enables him to implement tailored solutions that meet the specific needs of clients.
Previous Experience in Customer Service
Prior to his current role, Surya Raveendran accumulated significant experience in customer service across various companies. He worked at Citrix as a Customer Service Consultant for nine months in 2015, and at Xerox as a Customer Service Specialist for one year from 2014 to 2015. His tenure at HP as an Account Support Consultant lasted two years from 2016 to 2018, and he also served as a Customer Success Consultant at Microsoft for one year from 2018 to 2019.
Education and Expertise
Surya Raveendran earned a Bachelor of Engineering (BEng) in Computer Science from Visvesvaraya Technological University, completing his studies from 2010 to 2014. His educational background provides a strong foundation for his roles in client engagement and customer success, equipping him with the technical knowledge necessary to understand and address client needs effectively.
Achievements in Workflow Efficiency
In his professional journey, Surya has implemented strategies that improved workflow efficiency and reduced operating costs. He has developed client onboarding processes that are crucial for driving adoption and managing client churn. His ability to build high-performance teams and collaborate across functions has contributed to the success of various business initiatives.