Brett Milstein
About Brett Milstein
Brett Milstein serves as the Sr. Director of Customer Success at Narvar, a position he has held since 2024. He has extensive experience in customer success and marketing roles across various companies, including Sidecar and Connect America Medical Alert Company.
Work at Narvar
Brett Milstein currently serves as the Senior Director of Customer Success at Narvar, a position he has held since 2024. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction. Prior to this role, he worked at Narvar as the Director of Customer Success from 2021 to 2024, contributing to the development and execution of strategies aimed at enhancing customer engagement and retention.
Previous Experience in Customer Success
Before joining Narvar, Brett Milstein held various positions focused on customer success and strategy. He was the Senior Director of Customer Success at Sidecar from 2020 to 2021, and prior to that, he served as the Director of Customer Strategy from 2017 to 2020. His experience at Sidecar, which was acquired by Quartile, involved developing customer-centric strategies to improve service delivery and client relationships.
Marketing Experience
Brett Milstein has a background in marketing, having worked as a Senior Marketing Manager at Connect America Medical Alert Company from 2015 to 2016. Additionally, he was the Marketing Director at Chickdowntown.com in 2010. His marketing experience includes managing campaigns and strategies aimed at enhancing brand visibility and customer engagement.
Ecommerce Leadership
Brett Milstein has significant experience in ecommerce, notably serving as the Director of Ecommerce at Govberg Watch Repair from 2011 to 2015. In this role, he was responsible for overseeing online sales strategies and operations, contributing to the growth of the company's ecommerce presence.
Education and Expertise
Brett Milstein studied at Penn State University, where he earned a Bachelor of Science (B.S.) degree in Marketing from 2005 to 2009. His educational background provides a foundation for his expertise in customer success and marketing strategies, which he has applied throughout his professional career.